The BI Suite dashboard “Cancellation reasons” analyses your volume of cancelled items and revenue per reason.

Reasons are determined based on the order lifecycle, the origin of the cancellation and the various actions that occured on the items.

Here is a glossary of the various reasons and a few hints to decrease the volume of cancellations.

Out of stock reasons

Direct out of stock

Items were cancelled as soon as arriving in orchestration, as there was no available stock in the network.

Out of stock after auto claim

Items were assigned to a stock location that released them (unavailable or unclaim) and there was no more stock available in the network.

Out of stock after having candidates

During orchestration candidates were found, but last pieces were declared as unavailable or were sold, before candidates were able to claim.

Out of stock after reorchestration

The order ended up in rulesover and was reorchestrated, but there was no more stock available in the network.

Other out of stock

Items have been cancelled because no stock was available in the network. Specific cases not included in the previous ones. To be studied individually.

Rulesover reasons

Rulesover with candidates

Candidates have not claimed in time.

It might also be the warehouse that unclaim an order for reorchestration but leads to a rulesoved.

Rulesover without candidate

There is stock in the network, but no candidate has been found

Pickup store reasons

Cancellation before preparation

Items were assigned to a store but where cancelled (by the customer or the customer service for example)  - Reserve & Collect

Not prepared in time

Items have been assigned to the pickup store that has not prepared in the allocated time. Items have been automatically cancelled - Reserve & Collect

Not prepared by the store

Items have been assigned to the pickup store that has cancelled them (unavailable or specific cancellation action) - Reserve & Collect / Click & Collect

No show

The customer has not collected the items - Reserve & Collect / Click & Collect

Issue

An issue has been declared (mostly during the reception or collection in the pickup store)

Miscellenous

Cancellation before orchestration

Items have been cancelled before beeing orchestrated by OneStock (remorse period for example)

Cancellation after orchestration

Items have been orchestrated but were cancelled during the orchestration / preparation

Warehouse cancellation

Items have been assigned to the warehouse that has cancelled them.

Unknown reason

Specific cases not identified yet