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Web browser push notifications

Web browser push notifications

What it is

Web browser push notifications extend the OneStock Store App with real‑time alerts displayed directly in the browser, even when the Store App tab is not active. This uses OneSignal, a market‑leading Customer Engagement Platform, as the bridge between OneStock events and store associate devices.

Why it matters

  • Reduce missed order alerts when the Store App is not open

  • Help store teams respect SLA by reacting immediately to new or urgent orders

  • Improve customer satisfaction thanks to faster in‑store operations

  • Proven in production (already used by Longchamp)

How it works (high level)

  • When a store associate accesses the Store App, their device is automatically linked to a unique endpoint.

  • When OneStock detects relevant events (for example, a new order to claim), a push notification is sent to matching endpoints.

  • Notifications can optionally deep‑link to a specific page in the Store App (e.g. claim screen) to accelerate action.

  • Language is automatically selected based on the device; English is always available as default.

Supported platforms

  • Desktop web browsers

  • Android browsers

  • iOS browsers (within OneSignal’s supported browser list)

User experience

Store partner subscription

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Mobile push notification

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How to activate

To activate web browser push notifications on your environment, please contact your usual OneStock point of contact (CSM or Project Manager). Activation is handled as part of a commercial and technical enablement package.

References