Payments
Overview
This payment page allows you to list and search for payment transactions managed by OneStock: whether they are initiated from our “Order In Store” module or are operations authorised in another sales channel for orders including payment data that OneStock can settle upon Dispatch or refund at Return.
Filters
Filtering allows the customer service team to search Payments with different datas
Operation : you can search by operation id, transaction id, order id, transaction reference, operation reference or your payment provider reference
Type : you can filter by operation types : Capture, Refund, Authorization
Status : status of the operation :
For authorisations : New, Pending, Failed, Success, Pending Cancel, Cancelled
For captures : New, Pending, Failed, Success, Cancelled, Pending Cancel
For refunds : New, Pending, Failed, Success
Date : Creation date of the operation
Operation detail
Clicking on an operation opens a modal with the operation detail
Action on settlement roadmap
If the settlement has failed, you can manually act on the operation :
If the error occured because of a network error, you can retry the settlement
You can create a new combo call (authorization + settlement) if the original transaction was holding a token of the credit card
You can set the settlement as failed to write off this amount as a lost for your financial reconciliation
Transaction detail
You can navigate up to the transaction linked to this operation to get an historical view when this operation occurred in the payment lifecycle by selecting the payment method on the breadcrumb of the modal.
Order detail
You can navigate to the order detail to check if other transactions are attached to the same order that this transaction or operation was placed upon