/
summarize_order_status

summarize_order_status

Description

Generates a human-readable narrative describing the full order status, including key events, parcels, pickup or delivery progression, and problems.

When to Use

  • Customer asks “Where is my order?”

  • Before troubleshooting or offering remediation.

  • To provide a clean summary before starting a workflow.

Workflow

  1. Provide order ID.

  2. Tool fetches order details + history logs.

  3. Generates readable summary.

  4. Present summary and propose next actions.

Arguments

  • order_id (string, required)

Input Schema

{ "order_id": "string" }

Output

{ "result": "Your order is currently… (text)" }

Sample Prompts

  • “Summarize order 55121.”

  • “Where is my order 100239?”