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Interface overview
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Order List
Search and viewing of multiple orders is available in the Order List page.
Counters
Counters indicate the amount of orders tagged with a given alert. For example, exceeded orchestration.
Orders with a given alert can be filtered by clicking on the alert. Clicking on it again will remove de filter.
Alerts have a color code, orders tagged with the alert have a dot of the same color on the left side, next to the date colone.
Counters at 0 can be hidden by clicking on the three dots next to counters.
Filters
Filtering allows to view orders mathing a search criterion.
There is filtering by search :
Order : Allows to query orders by their ID, customer name or customer email.
Item : Allows to query orders by its items.
Stock Location : Allows to query orders by processing endpoints.
And there is filtering by selection :
Type : Filter orders by a selection of order types
Sales channel : Filter orders by a selection of sales channel
Line item group state : Filter orders by a selection of line item group states.
Date : Filter orders by a date range.
Carrier : Filter orders by the carrier being used by its parcels.
Filter accumulations
Filters can be accumulated, filters of the same type will be joined by an OR clause and filters of different types will be joined by an AND clause.
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List of results
Order details
Management of an order is available in its Order Details page.
Information
Information related to order are displayed in Order information section.Order information section includes Summary, Payment and Delivery section.Summary section is used to display information related to order like creation date and type of commande.Payment section is used to display payment information like sub-total and shipping fees.Delivery section is used to display delivery information like client information, delivery address and billing address.
Content of Summary , Payment and Delivery section can be defined in Parameter page.
Alerts (like orchestration timeout) are displayed in Summary section.
Delivery information can be modified through Edit delivery information pop-in by clicking on Modify delivery information button.
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Comments can be added and viewed by clicking on Comments button.
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Items, parcels and bags
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Information related to items and groups can be accessed by clicking on them.
States can be modified in accordance with state graph.
Depending on its state, an item can be removed from the order.
For parcels / return parcels managed by carriers proving tracking link, a Track Parcel button will be available.
It will open carrer tracking parcel page to follow parcel shipping.
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History
All actions related to the order is tracked and displayed in its Historysection.
For actions manually set, user identity of the one that initiated it will be displayed.
Note : Dates are in format DD/MM/YY
Stock
Viewing stock locations of all articles based on the stock query used during the orchestration rule can be accessed by clicking on Stock button.
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Orchestration
Current rule of an order can be viewed through Orchestration pop-in by clicking on Orchestration button.Orchestration pop-in allows to switch to a specific ruleset and rule.
Note : Change of ruleset/rule depends on user rights.
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