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This feature is available only when the delivery promise is activated and orders are orchestrated with a ruleset chaining that respects the delivery promise. |
OneStock provides a delivery promise before the customer places its his order. Once it has been confirmed, OneStock will monitor the order execution to make sure that the order is delivered as promised. If the order is getting late, OneStock will raise alerts and recalculate a new delivery promise.
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Depending on the delivery promise configuration, other milestones will be calculated an and available for triggering alerts. The list of “other” milestones corresponds to all the operations configured at in different delivery method (in store preparation, reception at destination, etc.).
Every time an order is imported in OneStock with a promised delivery date on it, and it's orchestrated with a ruleset chaining that respects the delivery promise, its milestones will be calculated. This is a backward calculation starting from this promised date, based on the complete configurations of the delivery promise.
In case the promised date can’t be met because the order is already late, an alert can be triggered, and the a new delivery promised promise can be calculated and communicated to the client.
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The alert can trigger many types of actions: send a notification to an external system, send an email, push a notification to a store, flag the order with an alert, recalculate de the order’s current delivery promise, etc..
You can even have an escalation process by defining multiple alerts for a single milestone. Each alert can be raised exactly when the milestone is missed, or a delay before or after the milestone can be applied. This delay is based on a 24/7 calendar, not based on opening hours or other calendar. You can raise a first alert 1 hour before the milestone and raise an escalation alert 15 minutes after the milestone has been missed.
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On the vendor interface, on the pages Pack , and Bag and Reserve, the remaining time to prepare the order before the carrier pick-up or collection promise is displayed for each order.
It is also possible to sort the orders so that the most urgent ones appear first.