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Introduction
This configuration enables customized issue reasons to be displayed when the “Issue” button is clicked on the Receive, Collect and Carry pages.
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Note: The reasons can have any identifier, but it is preferable to use only lowercase letters and underscores to avoid any issues. Then, translation keys can be added to the Store App.
For instance, the reason customer_refusal can be configured in the “issue” configuration, and then translated into “The customer does not want to pick up their order”.
Configuration by page
Receive
Reasons for issues can be configured at parcel and item levels.
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