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This feature is available only when the delivery promise is activated. |
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To make sure the promise is met, several milestonesare calculated by OneStock for each order item (order line). By default, 3 milestones are calculated:
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More milestones can be calculated by Onestock based on the operations configured on the delivery promise. WHERE DO WE CONFIGURE THE MILESTONES WE WANT TO GET CALCULATED?
Every time an order is imported in OneStock with a promised delivery date on it, the milestones will be calculated. This is a backward calculation starting from this promised date, based on the complete configurations of the delivery promise.
In case, the promised date can’t be met because the order is already late, WHAT HAPPENS?
During order execution
When the order has been imported and milestones calculated for each order item, an alert can be automatically raised when a milestone is missed. This is configured in the order item state diagram.
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You can even have an escalation process by defining multiple alerts for a single milestone. Each alert can be raised exactly when the milestone is missed, or a delay before or after the milestone can be applied. This delay is based on a 24/7 calendar not based on opening hours or other calendar. You can raise a first alert 1 hour before the milestone and raise an escalation alert 15 minutes after the milestone has been missed.
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